Customer Success Story: Handiers x SodaGift
In today’s service-driven world, customer feedback and engagement are critical to business success. Handiers (https://handiers.com/), often called the “Uber of home repairs,” connects homeowners with skilled repair professionals across 15 major cities. To maintain service quality and build lasting trust with its users, Handiers needed a scalable and efficient way to collect actionable feedback after each service.
However, manually sending out survey rewards was time-consuming and resource-intensive, often taking several hours per campaign. This process also created delays, resulting in lower response rates and missed opportunities for customer insights.
To overcome these challenges, Handiers partnered with SodaGift for Biz, a global digital rewarding platform that allows businesses to send instant, personalized digital gift cards to customers around the world.
The Challenge: Increasing Survey Response Rates
Collecting post-service feedback was essential for Handiers to monitor customer satisfaction, price fairness, and platform usability. Yet, despite consistent efforts, their survey completion rates lagged behind the desired benchmark, aligning with the industry average of only 45%. Handiers knew that they needed a smarter incentive strategy that could motivate users to share feedback while reducing operational overhead.
The Solution: Instant Digital Rewards via SodaGift for Biz
By integrating SodaGift’s automated digital rewards system, Handiers completely transformed its customer feedback strategy:
•
Targeted Surveys & NPS Feedback: After every repair job, Handiers sends a brief, mobile-friendly survey. They also conduct quarterly Net Promoter Score (NPS) surveys to assess long-term customer loyalty.
•
Seamless Reward Delivery: Within 24 hours of completing a survey, customers receive $5–$15 digital gift cards from popular brands like Starbucks, Amazon, or local restaurants, delivered directly to their inbox through SodaGift’s system.
•
Automation at Scale: SodaGift’s platform reduced the time spent managing survey rewards from 3 hours to just 15 minutes per campaign, freeing the team to focus on analyzing results and improving services.
The Results: Outstanding Engagement and Efficiency
Since adopting SodaGift for Biz in early 2023, Handiers has experienced remarkable improvements:
1.
78% survey response rate – A significant jump from the previous 45% average.
2.
65% increase in survey completion, directly attributed to instant digital rewards.
3.
23% improvement in customer retention due to consistent engagement and positive post-service experiences.
4.
99.8% success rate in reward delivery, ensuring customers always receive their incentives.
5.
100+ hours of manual work saved per month, allowing the customer success team to focus on strategic initiatives rather than administrative tasks.
This data clearly demonstrates the power of digital gifting as a driver of customer feedback and loyalty. The instant nature of rewards creates a positive feedback loop, encouraging customers to share their experiences while feeling genuinely appreciated.
Why SodaGift for Biz Works
SodaGift for Biz offers a global catalog of 800+ brands and 10,000+ products, enabling companies like Handiers to deliver localized rewards that resonate with customers in different regions. Unlike traditional reward systems, which involve shipping costs and delivery delays, SodaGift’s digital-first approach ensures rewards are delivered in real-time, eliminating friction and unnecessary costs.
Looking Ahead
For Handiers, partnering with SodaGift has not only improved survey metrics but also strengthened brand loyalty. By providing immediate, personalized rewards, they’ve turned feedback collection into a positive customer experience rather than a chore.
Do you want to boost customer survey responses and engagement like Handiers?